We are committed to protecting the privacy and personal information of our guests when accessing and using the services of our resort. The following policy explains how we collect, use, and protect the information you provide.
1. Purpose of Collecting Personal Information
Han River Hotel collects customers' personal information for the purposes of:
2. Scope of Information Use
Your personal information will be used internally within the following scopes:
3. Information Storage Period
Personal information will be stored for as long as necessary to fulfill the stated purposes or as required by current laws.
4. Parties or Organizations that May Access the Information
Information that may be collected includes:
Your personal information may be shared with:
5. Address of the Information Collecting and Managing Unit
Address: Han River Hotel, 14 Ly Tu Trong Street, Hai Chau Ward, Da Nang City, Vietnam.
Contact methods: Customers may contact Han River Hotel via:
6. Methods and Tools for Customers to Access and Modify Personal Data
Customers have the right to access, modify, or request deletion of their personal information at any time. To do so, please contact our customer support team via the email or phone number provided above.
7. Complaint Receiving and Resolution Mechanism
If you believe your personal information has been misused or used beyond the disclosed scope, you have the right to file a complaint to Han River Hotel. We will receive and resolve your complaint within 2 business days from the date of receipt. Customers can contact us via:
Address: Han River Hotel, 14 Ly Tu Trong Street, Hai Chau Ward, Da Nang City, Vietnam.
8. Links to Third-Party Websites
The website www.songhanhotel.com.vn only contains links to booking platforms and associated social media sites. It does not link to any unrelated third-party units.
9. Policy Display and Updates
This policy will be clearly displayed on our website and at the time your personal information is collected. We may update this policy from time to time, and any changes will be announced on our website and take effect immediately upon posting. We encourage you to regularly check for the latest updates to our personal information protection policy.